Last modified: October 6, 2021
This policy describes:
- How we collect, use, disclose, and protect the personal information of our users ("you").
- Other types of information we may collect from you or that you may provide when you visit our website www.mylocalskill.com (our "Site"), or sign up for our pharmacy staffing or vaccine booking services (the “Local Skill Services”).
- Our practices for collecting, using, maintaining, protecting, and disclosing that information.
We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.
Note: Your use of our pharmacy staffing service will be governed by specific terms of service and privacy policies found on our App.
When Does This Policy Apply
This policy applies to information we collect, use, or disclose about you:
- On our Site.
- Through signing up for or use of the Local Skill Services, including updating your account information (your “Account”).
- In email, text, and other electronic messages between you and us, or other users of the Site and Local Skill Services (the “Users”)
Information We Collect About You
We collect and use several types of information from and about you, including:
- Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, billing and account information, and any other identifier we may use to contact you ("personal information").
- Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Site feature.
- Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access the Site, and usage details.
- Non-personal details about your Site interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.
Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information.
We provide an opportunity for any User to unsubscribe from the Local Skill Services or opt-out of contact for marketing purposes on an ongoing basis by accessing our Site or using the unsubscribe mechanism at the bottom of our marketing e-mails.
How We Collect Information About You
Information You Provide to Us
The information we collect directly from you on or through the Site may include:
- Information that you provide through your use of the Site and the Local Skill Services. This includes information provided at the time of signing up for your Account. We may also ask you for information to verify your identity, or when you report a problem with the Site.
- Information collected through your use of the Local Skill Services.
- Records and copies of your correspondence (including email addresses), if you contact us.
Information We Collect Through Cookies and Other Automatic Data Collection Technologies
- Details of your visits to our Site, including traffic data, location data, and other communication data and the resources that you access and use on the Site.
- Information about your device and internet connection, including your IP address, operating system, and browser type.
We may use certain technologies for automatic data collection, such as browser cookies, flash cookies, web server logs, web beacons (also known as “action tags” or “one pixel .gif files”), clear GIFs or other statistics programs. A “cookie” is a small file that is stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. We do this on our Site and in emails that we send to you to collect information about users over time. For more information about how you can disable cookies, see Choices About How We Use and Disclose Your Information.
We do not control these third parties' tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present the Site and its contents to you and to provide the Local Skill Services to you.
- To fulfill the purposes for which you provided the information or that were described when it was collected, such as provide you with the Local Skill Services, or any other purpose for which you provide it.
- To provide you with notices about your Account.
- To notify you about changes to the Site or the Local Skill Services.
- To improve the Site and the Local Skill Services, including marketing, or customer relationships and experiences.
- For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties' services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data or use the unsubscribe mechanism at the bottom of our e-mails. For more information, see Choices About How We Use and Disclose Your Information.
Disclosure Of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
- To our subsidiaries and affiliates.
- In accordance with applicable law, to a buyer or other successor in the event of a merger, restructuring, dissolution, or other sale or transfer of some or all of Local Skill’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our users is among the assets transferred.
- To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users.
- To suppliers, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Site improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
- To pharmacies who are offering vaccination bookings through our Site, who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
- To fulfill the purpose for which you provide it, or any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
- To enforce or apply our Web Terms of Service and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Local Skill, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We do not give, rent or sell your personal information to any organization or individual other than our suppliers contracted to process and manage transactions, redemption requests, research, analysis and communications and in all cases only, to fulfill the specified purposes.
Transferring Your Personal Information
We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.
By submitting your personal information or engaging with the Site, you consent to this transfer, storage, or processing.
Choices About How We Use and Disclose Your Information
We have created mechanisms to provide you with the following control over your information:
- Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out when you sign up for your Account or by using the unsubscribe mechanism at the bottom of these marketing e-mails.
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of several third-party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site and the Local Skill Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
Our Site and Local Skill Services are not intended for children under 13 years of age. No one under age 13 may provide any personal information on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information through the Site, participate in the Local Skill Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Accessing And Correcting Your Personal Information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law, you have the right to request access to and to correct the personal information that we hold about you. You can review and change your personal information by logging onto your Account and visiting your profile page.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at email@example.com. to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at firstname.lastname@example.org.
Withdrawing Your Consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at email@example.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
If you do not agree to the changes, then you must stop using the Site and the Local Skill Services. Your continued use of the Site and the Local Skill Services means you agree to the changes.
Contact Information and Challenging Compliance
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact us using the contact information listed above.